Date: [Insert Date]
To,
The Procurement Officer,
[Name of the Procuring Organization],
[Address of the Procuring Organization],
[City, State, PIN Code].
Subject: Service Support Declaration for Bid Number [Bid Number]
Dear Sir/Madam,
We, [Your Company Name], located at [Your Company Address], hereby submit this Service Support Declaration for Bid Number [Bid Number]. This document outlines our commitment to providing comprehensive service support throughout the project.
Service Support Overview
- Dedicated Support Team:
We offer robust service support through a team of trained professionals available during standard business hours, with emergency support available if required.
- Services Provided:
- Technical Assistance: For resolving any technical issues.
- Maintenance: Regular maintenance to ensure product performance.
- Training: Training for end-users to maximize the effectiveness of our products/services.
- Support Process:
- Contact Methods: Support can be requested via email ([Support Email Address]), phone ([Support Phone Number]), or our online portal ([Support Portal URL]).
- Response Time: We commit to responding within [Response Time] and resolving issues promptly. An escalation procedure is in place for unresolved issues.
Contact Information
For any service-related inquiries, please contact:
[Service Contact Persons Name]
We are committed to delivering reliable service support and ensuring the success of your project. Please feel free to reach out for any further information.
Thank you for considering our bid.
Yours faithfully,
[Signature]
[Name of the Authorized Signatory]
[Designation]
[Your Company Name]
[Contact Number]
[Email Address]
