TERMS AND CONDITIONS OF USE
Last Updated:
Your trust in us is our greatest value. It's important to us that you feel at ease and assured while utilizing our Platform (further defined) and the Services (further defined). The purpose of these User Terms and Conditions ('Terms') is to acquaint you with the applicable rules for accessing our Platform and Services, our expectations from you, and what you should anticipate from us during your interaction and usage of our Platform and the Services, including those provided by our Strategic Partners and external service providers. Additionally, you will be informed about:
policies pertaining to modifications and updates of these Terms;
an overview of the Platform and Services we, along with our Strategic Partners and external service providers, offer;
the registration process and the information we require;
guidelines for using the Platform and the Services;
usage terms and guidelines for the information we provide on the Platform;
intellectual property rights and ownership details of content on our Platforms, along with usage conditions for such content;
requirements for Know Your Client ('KYC');
our approach to communications and notifications from the Platform;
disclaimers, limits on liability, and indemnity terms related to the Services we offer; and
your legal responsibilities and rights in the event of a breach of these Terms by you.
These Conditions of Use are applicable and regulate your engagement with the website www.Bidhelp.co, including its associated mobile and web applications (collectively known as the 'Platform'). As a user (referred to as 'you', 'your', or 'User'), these Conditions are binding for your interactions with and usage of the Platform. They specifically relate to your use of the various Services available on the Platform.
This Platform is offered by Bizhelp Technology and Advisory Private Limited, also referred to as 'Bidhelp', 'the Company', 'we', 'us', or 'our'. This entity is established in accordance with the Companies Act 2013. Its official registered address, as well as the location of its corporate headquarters, is 40 41, SF, L2D BLK, Uttam Nagar, Mohan Garden, New Delhi, 110059.
These Terms serve as an electronic document under the provisions of the Indian Information Technology Act, 2000, along with its applicable and periodically updated rules ('IT Act'). Generated via a computer system, this document doesn't necessitate any physical or digital signatures for its validity. In alignment with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, instituted under the IT Act and amended as needed, these Terms are published. This publication is mandatory for outlining the service terms and usage norms of the Platform and Services. The Terms here establish a legally binding contract between the Company and its Users (as later defined). Your registration, use of the Platform, or engagement with the Services signifies your acceptance of these Terms. Should you be accessing the Platform on behalf of an organization, your agreement to these Terms represents that of the organization, and hence, 'you', 'your', or 'User' in this context will refer to the said organization.
Please note that the Terms and Privacy Policy are not applicable to SR GROUP SERVICES, which are exclusively offered by SR GROUP ('Bizhelp'). These services are not included within the scope of services as defined under Clause 2.4 of the Terms and are not provided by Bidhelp. Instead, SR GROUP SERVICES are subject to their own specific terms and conditions, as well as privacy policy, which are governed by SR GROUP. These can be accessed at http://bizhelp.co.in/terms.html for terms and conditions, and http://bizhelp.co.in/privacy.html for the privacy policy
You affirm that you are at least 18 years old and have not been previously barred or removed by the Company, nor have you been disqualified for any reason, from using the Services or accessing the Platform. Moreover, you assert and guarantee that you possess the legal right, authority, and capacity to consent to these Terms and comply with them. It's imperative that you do not misrepresent yourself as another individual or entity, nor should you inaccurately portray your identity, age, or any association with another person or entity. Should there be any breach of these Terms, the Company holds the right to either temporarily suspend or permanently prohibit your access to the Services and use of the Platform.
Should you find yourself in disagreement with these terms, you are obliged not to engage with or utilize the Platform. Your ongoing usage of the Platform or the Services constitutes a clear and deliberate acceptance and commitment to adhere to these terms. In accordance with relevant laws, these Terms, including any subsequent modifications, are retroactively effective from the date when you initially used the Platform
Revisions to these Terms
It's important to understand that these Terms are subject to change periodically. We hold the authority to alter or revise these Terms. We aim to inform you about any modifications to these Terms, yet it is advisable for you to regularly check them when you access or use the Platform, ensuring you stay updated on any changes we may implement. These revised Terms will be effective from the date you first used the Platform. Additionally, your use of the Platform is governed by any guidelines, additional terms, policies, or disclaimers we provide or issue.
The date labeled as 'Last Updated' at the beginning of the Terms signifies the date of the latest updates made. Should we alter these Terms, your continued use of the Platform signifies your acceptance of these changes. This ongoing usage is proof of your explicit agreement to the Terms as they are updated over time, this includes the Privacy Policy found at https://Bidhelp.co/privacy. All additional terms, policies, guidelines, or disclaimers are integrated into these Terms by this reference.
For any feedback or queries concerning the Terms, or to report any breach of these Terms, please reach out to us at Support@bidhelp.co.
Overview of the Platform and Services
The Platform primarily functions as a provider of technological services, encompassing a range of offerings such as (i) software solutions and services including Advanced Bid Search filters, Daily Bid Notifications via WhatsApp, Bid Management Dashboard tools, Automated Bid Study & Bid Document Creation utilities, Bid Objection Response Tools, Software for Bid Price Analysis and Bid Modification Tracking systems; (ii) access to professional assistance for bid filing and managed services related to compliance with Bid and procurement regulations; (iii) facilities to explore, assess, compare, subscribe to, and utilize various Bid Management products and execution services for Bid management and participation, provided by Bid management companies ('BMC'); (iv) services in Bid management, management of accounts and ledgers, creation and management of invoices, capabilities to search public Bid records, and report generation. While utilizing execution services is optional, not doing so may limit your access to certain functionalities of the Platform
Should you opt to subscribe to any of Bizhelp’s specialized software and tools, such as but not limited to, advanced filters for precise bid searches, Daily Bid Notifications, Bid Management Dashboard, Automated Bid Study & Document Creation for Bid Participation, Bid Objection Reply Generation, Software for Bid Price Analysis, and the Bid Modification Tracking system, it's important to note that your usage and subscription to these tools will be subject to the additional terms and conditions outlined in the Bidhelp Master Subscription and Services Agreement and the integration agreement, which can be found at https://Bidhelp.co/legal.
Additionally, the Platform provides an avenue for you to access the Services (which will be defined in subsequent sections) directly from the Company, alongside its Strategic Partners and various third-party service providers that collaborate with the Company. Moreover, the Platform serves as a medium to enable and simplify your communication with these Strategic Partners and third-party entities for the purpose of obtaining the Services.
All the offerings provided by SR GROUP, along with those by the Company, its Strategic Partners, and any third-party service providers affiliated with the Company, are collectively known as the 'Services'.
Bidhelp Bid Management Portal Service
Advanced Filters for Bid Search
On our portal, you can easily search for the right government bids. You have the ability to search for bids from any government ministry using just a single keyword. Simply enter a keyword related to your product or service, and with one click, you'll find bids for all relevant products/services. Our search system is so robust that it can even locate keywords within BOQ bids and bid documents.
Now, you might be wondering what's unique about this, as many companies have previously offered similar bid-help services. Let me explain what sets our bidhelp portal apart and the problems it addresses.
Problems
The biggest issue with other portals is their search functionality, which matches keywords across various procurements. Based on this, those portals show you all the bids, including many that are not related to your product or service.
Solution
We have utilized machine learning in our bidhelp portal for keyword-wise searching of products or services. This ensures that when a user enters a keyword for a product or service, they see bids related to only those specific products & services, not a broad keyword match across all bids. In other words, the search will be focused on the section relevant to the entered keyword - like product name, service name, ministry name, state, district, BOQ documents, etc.
Problem
Another significant challenge is that once users find bids for their products or services, it becomes difficult to sift through the numerous bids. Users need to filter out bids according to their eligibility, but until now, there was no automated system in the market for filtering bids.
Solution
In bidhelp, we have addressed this issue. We provide multiple filters on our online bidhelp portal. Users can utilize these filters to select their final bids according to their eligibility criteria. What used to take 2-3 days can now be done in just 5 minutes with our AI and machine Learning-based filters & bid searching. This enables users to quickly participate in all relevant bids.
These are some of the filters we have made available on our portal:
Basic Filters: Product/Service Name, State, District, Ministry, Department, Organization Advanced Filters: Bid End Date, Bidder Turnover, Documents Required in Bids, Bid to RA Enable, EMD Required, EPBG, MSE Reserve, MII Reserve, Pre Bid Meeting, Delivery Location, Bid Value
All these advanced features are based on AI & Machine Learning and are available in the searching & filters section of Bidhelp.
Daily Bid Notification on WhatsApp
On the Bidhelp portal, you receive daily notifications about bids for products/services. A common question from users is why they should opt for the daily bid notification service from Bidhelp, especially when there are several established companies offering similar services. Let me explain the advanced features that Bidhelp offers in its bid notification service.
The first advanced feature is that, unlike other companies that provide bid notifications via email, Bidhelp sends notifications to both your WhatsApp and email. This dual-channel approach ensures you don’t miss any critical updates. Additionally, Bidhelp provides several key features in its notification service:
Selected Preference Daily Bid Notification: Users can receive notifications according to the preferences saved in their user profile.
48-hour Expiry Alerts: We will also provide notifications for bids that are expiring in the upcoming 48 hours. These notifications are for bids that you have added to your dashboard task manager on Bidhelp.
Participation Progress Notifications: For bids you have participated in, we will send you updates on the bid's progress. To receive these, you need to mark the bid as 'participated' in Bidhelp’s task manager, which then allows the portal to keep you informed about its status and progress.
Modification/Corrigendum Alerts: If there are any modifications or corrigendum’s in your selected bids, we will notify you. This ensures you stay updated on any changes or additional information relevant to the bids you are interested in.
These advanced bid notifications are unique to the Bidhelp portal and add significant value to your bidding process. This is why using the Bidhelp portal can be a strategic advantage for staying informed and ahead in the bidding landscape.
Bid Management Dashboard
The Bid Management Dashboard is a special feature of Bidhelp, unique in the procurement industry. Let me explain what the Bid Management Dashboard entails. Until now, you received bid notifications and tried to sort and participate in these bids based on these notifications. Managing the notifications, and their corresponding files, and participating in all relevant bids can be quite complicated. This complexity often leads users to miss out on bids as they get tangled in managing Excel sheets and notifications, unable to determine which bids they have participated in and which they haven't.
This is where Bidhelp's special feature, the Bid Management Dashboard, comes into play. Our task management tool assists you in managing bids according to your preferences and saved filters. Once you receive notifications from Bidhelp, you can add them to the task manager. Bidhelp’s AI and machine learning features keep you updated in real-time. Users just need to click to add bids to the task manager; the rest is handled by our system. If a bid’s end date is approaching, the task manager will inform you, so you can participate in time. If you’ve already participated, it will keep you updated on the bid's status and progress.
Moreover, if there are any corrigenda or modifications in a bid you’ve added to the task manager, you’ll receive timely notifications. But what's truly special about our Bid Task Manager? It's extremely user-friendly, so much so that even a child could use it. Its format and filters resemble those of Excel but are simpler and easier to understand and use. The sorting options are comprehensive, including sorting by ending dates, upcoming ending dates, amount, etc. Initially, the bids displayed will be those ending within 48 hours, enabling quick participation.
Users also have the option to manually update the progress status, like marking a bid as 'participated' or 'under progress' in the task manager. This feature makes it easier to track the progress of bids. Once a bid is finalized, the task manager will inform you about who won the order and at what rate, also providing reference data for future bids based on the last order rate.
These are just some of the features we are offering in our task manager. There are many more features in the pipeline, which will be updated in the future.
Certainly! Let's delve into an even more detailed explanation of the Bid Management Dashboard feature of the Bidhelp Portal:
In-Depth Features of the Bid Management Dashboard:
User Interface and Experience:
Design: Inspired by the familiar layout of Excel, it provides a seamless transition for users accustomed to spreadsheet tools.
Customization: Users can personalize the dashboard according to their workflow, with adjustable views, columns, and data display options.
Ease of Use: Despite its advanced capabilities, the dashboard maintains an intuitive interface, ensuring that it is accessible to users of varying technical proficiency.
Sophisticated Sorting and Filtering:
Multiple Filtering Layers: Allows users to apply multiple filters simultaneously for refined search results, such as bid type, sector, geographical location, and more.
Custom Sorting Algorithms: Users can prioritize bids based on custom parameters, including risk assessment, profitability potential, or strategic importance.
Memory Functionality: The dashboard remembers individual user preferences and sorting habits, streamlining repeated use.
Time Management and Deadline Tracking:
Deadline Alerts: Automated notifications for impending bid submission deadlines, with customizable alert timings.
Calendar Integration: Option to integrate with digital calendars for a comprehensive view of all bid-related deadlines and tasks.
Countdown Timers: Visual countdowns for closing bids, enhancing urgency and time management.
AI-powered Bid Tracking and Analytics:
Progress Tracking: Real-time monitoring of bid statuses, utilizing AI to provide insights into likely outcomes and recommendations for action.
Bid Analytics: Detailed analysis of bid performance, offering valuable data on win/loss ratios, bidding trends, and competitor analysis.
Predictive Insights: Advanced machine learning algorithms provide predictive insights, helping to strategize future bids based on past performance.
Comprehensive Bid Management:
Bid Repository: A centralized location for storing all bid documents, notes, and related information, easily accessible and organized.
Collaboration Tools: Facilities for team collaboration, including shared views, notes, and the ability to assign tasks or portions of bids to team members.
Version Control: Keeps track of different versions of bid documents, ensuring that the most current information is always at hand.
Responsive Alerts for Bid Amendments:
Instant Updates: Immediate push notifications for any changes in bid conditions or requirements.
Historical Tracking: Records and displays the history of amendments for each bid, providing a clear overview of changes over time.
Impact Analysis: Assesses the impact of amendments on the bid strategy and advises necessary adjustments.
Bid Progression and Status Updates:
Custom Status Tags: Users can create custom tags to mark different stages of a bid, such as 'under review', 'awaiting decision', or 'needs attention'.
Visual Progress Indicators: Graphical representations of bid progress, providing a quick overview of the current status.
Detailed Logs: Maintains comprehensive logs of all actions taken on each bid, ensuring full traceability and accountability.
Outcome Reporting and Decision Support:
Post-Bid Analysis: After a bid's conclusion, it provides detailed reports on the outcome, including the factors that influenced the decision.
Benchmarking: Compares bid outcomes against industry benchmarks and historical data to gauge performance.
Strategic Guidance: Offers strategic recommendations for future bids based on accumulated data and trend analysis.
Accessibility and Universal Design:
Multi-Platform Access: Accessible across various devices and platforms, ensuring consistent functionality whether on a desktop, tablet, or smartphone.
Language Support: Multilingual capabilities to cater to a global user base.
Accessibility Features Includes features for users with different abilities, such as screen reader compatibility and adjustable display settings.
Continuous Improvement and Adaptive Features:
Regular Updates: Incorporates user feedback and industry developments to continuously evolve and improve.
Adaptive Learning: The system learns from user interactions, adapting to provide more personalized and relevant functionalities over time.
Foresight Capabilities: Future updates are planned to include advanced foresight capabilities, utilizing market trends and economic indicators to advise on bid strategy.
The Bid Management Dashboard by Bidhelp is not just a feature; it's a comprehensive ecosystem designed for the dynamic and demanding world of procurement. It stands out for its depth, adaptability, and user-focused design, promising to revolutionize bid management practices with its cutting-edge technology and deep understanding of the procurement landscape.
Automatic Bid Study & Create Bid Participation Documents
The Automatic Bid Study and Document Creation is a highly valuable feature of the Bidhelp portal. This feature addresses the time-consuming process of preparing for bid participation. Traditionally, when preparing to participate in a bid, the first task is to thoroughly study the bid, understand the product/service specifications requested, examine the terms & conditions within the bid, and identify the documents required from the seller. This process of dissecting and comprehending all these aspects separately, along with preparing and arranging the required bid documents in order, can be quite laborious and time-intensive.
This feature offers a comprehensive solution to these challenges. Firstly, the portal conducts an in-depth study of your bid and divides the information into three distinct parts for easier understanding:
Bid Specifications: Details of the product or service specifications requested in the bid.
Bid Terms & Conditions: The specific terms and conditions outlined in the bid.
Documents Required: A list of documents the bidder needs to provide.
The portal presents these three points in a summarized form after studying the bid, making it easier for users to grasp the essential aspects of the bid quickly.
Furthermore, the portal simplifies the creation of required documents. Users need to initially upload certain standard documents to their profile, such as a turnover certificate, balance sheet, blacklisting declaration, and any other declarations on their letterhead with a signature and stamp. Bidhelp's AI and machine learning tools then use this information to automatically generate and organize the necessary bid documents in the correct order, based on the specific requirements of the bid. This automation significantly enhances the user's ability to participate in more bids efficiently, thereby increasing their chances of winning orders.
This feature is particularly special as it transforms the complex and time-consuming tasks of understanding bids and arranging documents into a streamlined, automated process. With Bidhelp, these tasks can be completed online in just 5-10 minutes, facilitating participation in multiple bids and increasing the chances of success. Moreover, we plan to continuously improve this feature to make bid participation even more comfortable and efficient for users.
Bid Objection Reply Generator
The Bidhelp portal introduces the innovative "Bid Objection Reply Generator," a tool specifically designed to address a common concern among bidders: the fear of being disqualified by the buyer for irrelevant reasons. In the procurement industry, it's well known that buyers sometimes disqualify sellers on insignificant or unrelated grounds. This can be frustrating, especially when the disqualification is based on documents or clauses not explicitly mentioned in the bid terms and conditions.
This tool, powered by AI and Machine Learning, is integrated into the portal to provide an automated solution for crafting precise replies to objections. When a bidder faces disqualification, they simply need to input the objection raised by the buyer into the portal. The Bidhelp AI, knowledgeable in the laws and rules applicable to Indian procurement, will analyze the objection.
The AI system is already familiar with the specifics of each bid through the Bidhelp Task Manager. It understands the terms, conditions, and specifications of the bid and can correlate them with the reasons for disqualification provided by the buyer. The AI then compares this information against the backdrop of Indian procurement rules and laws, ensuring that the buyer's disqualification message aligns with these regulations and the bid's terms.
Our AI covers a comprehensive range of Indian procurement laws and rules, including but not limited to the General Financial Rules (GFR), Government e-Marketplace (GeM) General Terms and Conditions (GTC), Central Vigilance Commission (CVC) guidelines, Income Tax rules and acts, GST acts and rules, manuals of good procurement, central procurement rules, and all relevant rules from the Department of Expenditure. This extensive knowledge base allows the AI to construct a well-informed, legally sound reply.
Additionally, if the buyer requests specific documents, the AI can also prepare these using the document creation tools of Bidhelp, as all necessary documents for the bid are generated through this system. When these AI-generated replies and documents are submitted in response to an objection, they significantly increase the bidder chances of qualifying—up to 99%, provided there is no manipulation involved in the bid.
This feature ensures that all replies prepared by Bidhelp's tool are backed with references to relevant Indian laws and rules. This not only addresses the buyer's concerns but also demonstrates the bidder's comprehensive understanding of legal and procedural norms, encouraging the buyer to reconsider any disqualification decision.
Bid Price Analysis For Bid Participation
The Bid Price Analysis is an advanced feature of the Bidhelp portal, designed to assist bidders in achieving the lowest (L1) bid price in as many bids as possible.
Many bidders face challenges with pricing their bids. Some end up quoting prices too high, resulting in not being awarded the bid, while others quote excessively low, leading to regret when they notice a significant difference between their price and the next highest (L2) price. This analysis helps bidders understand the optimal price point to quote before participating in a bid.
Manually conducting this research to determine the appropriate bid rate is time-consuming and often impractical. It typically involves checking the status of previous bids for the same product or service, understanding at what price these were awarded, and considering various factors like location, state, quantity, and specifications.
To address this, the Bid Price Analysis feature on Bidhelp is developed using AI and machine learning. The AI tool analyzes the specifications provided in the bid and conducts a market price analysis for products or services with similar specifications. It also examines the lowest quoted prices in previous bids with the same specifications, considering factors like the consignee's address and different pricing levels.
The AI tool takes into account various elements such as state, location, quantity, and specifications, and suggests a price point for the current bid. This suggested price is based on an extensive analysis of previous bids in similar locations and specifications, aiming to provide the bidder with a 99% chance of winning the bid at the lowest possible price.
Additionally, the Bid Price Analysis tool will inform bidders of the last price they quoted for a bid with similar specifications. This is particularly useful for bidders who regularly participate in bids for the same type of products or services, as it helps them remember their previous pricing strategies. The AI tool saves the prices quoted in past bids and integrates this information with the task manager, allowing bidders to make more informed decisions.
This feature is a safeguard for bidders, ensuring they do not quote a price so low that they cannot deliver the product or service without incurring losses. By providing a comprehensive analysis of bid prices and market trends, the Bid Price Analysis tool empowers bidders to quote competitively yet sustainably, enhancing their chances of winning bids and maintaining profitability.
Bid Modification/corrigendum Tracking System
The Bidhelp portal offers an essential feature known as the "Bid Modification/Corrigendum Tracker." This tool addresses a common challenge faced by bidders, particularly in government tenders: tracking modifications or corrigenda issued after the bid goes live.
Often, government departments publish bids and subsequently make changes to them. These modifications, known as corrigenda, can significantly impact the terms of a bid. Many bidders struggle to keep track of these changes, primarily because manually monitoring such modifications is a complex and demanding task.
Imagine a scenario where you select a bid and thoroughly study it. At the time of your study, there might have been no modifications. However, if a corrigendum is issued later, and you participate in the bid without considering the changes, it could lead to disqualification. The bid might be invalidated because it doesn't comply with the new terms set by the corrigendum.
To prevent such situations and ensure that bidders are always up-to-date with the latest bid modifications, Bidhelp has integrated this special feature. Whenever there is any modification to a bid you are tracking, you will receive a notification about the corrigendum. This allows you to adjust your bid participation accordingly and aligns your submission with the latest requirements. As a result, this feature significantly enhances your chances of a successful bid, ensuring you are always informed and compliant with the latest bid terms and conditions.
This Bid Modification Tracking System is crucial for staying competitive in the bidding process, especially in scenarios where bid conditions can change rapidly and without prior notice. With this feature, Bidhelp ensures that users are equipped with real-time updates, making the bidding process more efficient and effective.
Refunds Policy: Should you, as the merchant or recipient of payment, obtain payments from your customers through payment requests via the Platform, both you and your customers must recognize and accept that the goods, products, or services have been delivered by you and received by them. The payments made by the customers are in exchange for these offerings. In case of any issues or disagreements arising between you (as the merchant/payment receiver) and your customers regarding the received goods, products, or services, it is solely your responsibility to address these claims and process any refunds. The Company and its Strategic Partners are exempt from any liability concerning the delivery of goods, products, or services and will not be accountable for issuing refunds related to them.
We hold the authority to introduce changes to, temporarily suspend, or completely halt the Services and Platform, in whole or in part, at any time and for any reason. In such instances, we bear no responsibility for any resulting additions, changes, pauses, or terminations of the Services.
Requirements for Registration and Consent
To access the Services, it is necessary to submit certain information. This includes, but is not limited to, a mobile number for the initial stage of registration, and details such as your username, email ID, GSTIN Number, company address, company name, and bank account details for the second stage of registration, as applicable.
You consent to providing the aforementioned details or any other information we may deem necessary to offer the Services, either when you initially sign up or at a later time. Additionally, you have the option to present an alternate form of KYC documentation.
You guarantee that the information you provide will be truthful, precise, current, and complete. You agree not to falsify your identity or any details related to your account. Furthermore, you commit to maintaining the accuracy and currency of your account information.
When you intend to upload any third-party information on the Platform, it is crucial that you first secure their explicit written permission for the use of their data on the Platform. Additionally, it is your responsibility to ensure that these third parties have expressly consented in writing to receive communications from the Company, which may include information about the Company and its Services, promotional offers, services from us, our third-party service providers, Strategic Partners, or any other content related to the Services. In cases where these third parties do not give their written consent, or if they retract their consent, you are required to immediately stop using the Services concerning them. The responsibility to obtain and maintain this consent from the third parties lies entirely with you, and we will consider that such consent has been duly obtained by you for any third-party information you provide during your use of the Platform.
In the event that you submit information which is found to be untrue, not current, or incorrect, or if there is a reasonable basis for us to believe that such information falls into these categories, we reserve the right to either suspend or terminate your account and to disallow your present and future access to and use of the Platform. It is your duty to keep your account details confidential and you bear full responsibility for any and all actions taken under your account.
You are obliged to promptly inform us via email at support@bidhelp.co.in in the event of any unauthorized access, use, or any other security compromise concerning your profile.
Guidelines for Using and Accessing the Platform
You are committed to using the Platform strictly for legitimate purposes and accept full responsibility and liability for all activities conducted through your use of the Platform or the Services. We are not liable for any issues arising from your use of the Platform.
It is important to understand and acknowledge that our payment facility is not a banking or financial service but simply a facilitation tool offering electronic payment options for transactions on the Platform, utilizing the existing authorized banking framework and payment gateway networks. In providing this payment facility, we do not act as trustees nor assume a fiduciary role regarding the transactions.
Service Level Agreement: We will endeavor to provide the Platform using commercially reasonable efforts and offer standard technical support services. However, we do not guarantee uninterrupted Platform availability, especially during (a) public Internet outages, (b) your equipment or service failures, (c) scheduled maintenance, (d) issues caused by third-party vendors or service providers, (e) system failures of third parties including governmental bodies or financial institutions, (f) situations like strikes, riots, natural disasters, cyber-attacks, or (g) as per instructions from governmental or regulatory bodies.
Platform Updates: We may occasionally release updates, enhancements, or fixes for the Platform at no extra cost, and these updates will become part of the Platform and governed by these Terms. However, there is no obligation on our part to provide such updates. Be aware that the Company may discontinue support for older versions or releases of the Platform at its sole discretion. By accessing or using the Platform or by availing Services, you agree not to:
You are prohibited from hosting, displaying, uploading, altering, publishing, transmitting, updating, or sharing any information on the Platforms (provided you have the functionality to do so) that
is owned by someone else and for which you lack any rights;
is slanderous, obscene, pornographic, paedophilic, invades someone’s privacy, is derogatory or harassing based on gender, slanderous, racially or ethnically offensive, promotes money laundering or gambling, or is in any way illegal or against Indian law;
poses a risk to minors;
breaches any patents, trademarks, copyrights, or other proprietary rights;
breaks any current laws;
is deceitful or leads the recipient to believe a false origin of the message, or communicates deliberately misleading information that could be perceived as factual;
involves impersonating someone else;
compromises India’s unity, integrity, defense, security, or sovereignty, harms diplomatic relations with other countries, disrupts public order, incites criminal offenses, hampers investigations into offenses, or offends other nations;
contains a software virus or any code, file, or program designed to disrupt, damage, or limit the functionality of computer resources;
is blatantly false, created or published with the intent to mislead or harm individuals, entities, or agencies for financial gain or cause harm.
breach these Terms or any applicable law;
engage in or disseminate surveys, competitions, pyramid schemes, or chain letters related to the Services;
impersonate any person or entity, falsely represent your association with a person or entity, access others' accounts without authorization, forge digital signatures, misrepresent the origin, identity, or information transmitted through the Services, or engage in similar fraudulent activities;
violate our or any third party's intellectual property, publicity or privacy rights;
use the Services if you are under the age of 18 (eighteen) years;
share or broadcast any content revealing private details of any individual or is significantly harmful, harassing, hateful, or derogatory, share or broadcast blasphemous, vulgar, or offensive content;
refuse to cooperate in investigations or fail to confirm your identity or accuracy of information provided to us;
Avoid tampering with, disabling, or disrupting the security features of the Platform and Services, or bypassing any restrictions on the usage of the Services or the Platform.
Refrain from reverse engineering, decompiling, disassembling, or trying to uncover the source code of the Services or Platform, except as explicitly allowed by law.
Do not use the Services or the Platform in a way that may harm, overload, or impair their functionality.
Abstain from automating the use of the Services or the Platform.
Do not modify, adapt, translate, or create derivative works from the Services and Platform unless such actions are legally permissible.
Avoid deliberate interference with the operation of the Services or the Platform, or disrupting other users’ experience, including spreading viruses, adware, spyware, worms, or other harmful code designed to disrupt, destroy, or limit computer functionality.
Do not use robots, spiders, or other automatic or manual devices to monitor or replicate the Platform without prior authorization.
Refrain from actions that place an excessive load on our infrastructure or network.
Do not use the Platform for illegal activities or activities that infringe on the rights of others.
Avoid using the Platform to gather personal information about other users, including financial details, unless expressly allowed in the Terms.
Ensure your use of the Services does not lead to complaints, disputes, chargebacks, fees, fines, penalties, or any liabilities for us, any third party, or yourself.
Information Considerations
We endeavor to provide accurate information regarding compliance deadlines for various Bids/tenders, Bid Corrigendum Alerts, and the status of bids/tenders on the Platform. However, we cannot guarantee the absence of errors or omissions, nor the outcomes derived from using or relying on this information. Notably, some links on our Platform may direct you to external sites operated by third parties, over which we have no control. Your engagement with these third-party sites is subject to their respective terms and policies, which we recommend reviewing.
The information offered on the Platform, including deadlines, Bid Corrigendum Alerts, bids/tenders-related news, and regulatory updates, is intended for general informational purposes only. The applicability and impact of laws and regulations can differ significantly based on specific circumstances. Due to the dynamic nature of laws and the potential for electronic communication issues, the information may sometimes include delays, omissions, or inaccuracies. It’s important to understand that the information provided is not meant as a substitute for professional legal, tax, or accounting advice. Before making any decisions or taking any actions based on such information, consulting a professional advisor is advisable. The provision of information through the Platform or Services does not equate to offering specific, legal, or professional advice or services of any kind, including specialized bids/tenders advice. Utilizing the Platform or Services and relying on any information provided therein is done solely at your own risk.
While we endeavor to ensure that the information available on the Platform comes from reliable sources, we cannot be held accountable for any inaccuracies, errors, or omissions, nor for any outcomes that arise from using or relying upon this information.
We do not endorse or confirm the accuracy or reliability of information found on external websites linked through our Platform. The information provided on the Platform is offered 'AS IS' without any assurances, guarantees, or promises regarding its completeness, correctness, timeliness, or the results that may be obtained from using this information. Furthermore, we provide this information without any warranties, either expressed or implied, including but not limited to warranties of performance, merchantability, or suitability for a particular purpose.
Rights Related to Intellectual Property and Ownership
Our Platform's design, compilation, and overall appearance are properties we own. This ownership extends to all copyrighted material, trademarks, designs, inventions, and other forms of intellectual property associated with our Platform. Provided you adhere to these Terms, we offer you a non-exclusive, non-transferable, non-sub licensable, free of royalty, revocable, and limited permission to utilize the Platform and the Services as stipulated by these Terms.
You are obliged not to reproduce, disseminate, alter, or create derivative works from our content, nor to employ our intellectual property in any manner not explicitly authorized by us.
Occasionally, we might present summaries of news or information that is publicly accessible, along with electronic links to the original sources of this news or information. Clicking on these links may redirect you to a third-party website, which is the original publisher of this information. It is important to note that we do not hold any intellectual property rights over the information disseminated by such third parties.
Data Usage Terms: By uploading your data to the Platform, you explicitly grant permission to us, along with our Strategic Partners, third-party service providers, group companies, and affiliates, to host, utilize, replicate, transfer, process, store, disclose, analyze, display, create derivative works from, and back up all submitted data, including personal and financial details. This encompasses the following objectives: (a) facilitating your use of the Platform and Services, including those offered by our associates and third-party entities; (b) enhancing, evolving, and safeguarding our Services; (c) developing and promoting new offerings from our Company and its partners; (d) communicating with you about our Platform and Services; and (e) sending you information that might interest you. You confirm that you hold and will continue to hold all necessary rights permitting us and our partners to manage your data, including aggregating it with other users' data. Our Privacy Policy, available at https://bidhelp.co/privacy, details the terms for data usage and sharing.
Responsibility for Data: The risk of data loss is inherent in the use of any technological platform. You bear the responsibility of backing up any data you input into the Platform or use in conjunction with the Services.
Policy on Downtime and Data Loss: In the event of any platform downtime, accessibility issues, or data loss, your sole remedy is to cease using the Platform and the Services.
Charges, Payment Processes, and Taxes
Bidhelp retains the authority to impose fees for certain listings and transaction fees for purchases made via the Website or Mobile application. We also hold the right to modify these fees at any time without prior notification.
Should there be any undercharging by Bidhelp for listing, transaction fees, or other charges due to technical or other reasons, Bidhelp maintains the right to subsequently recover the outstanding balance at its discretion.
Payment options currently supported by Bidhelp include: (a) Indian credit and debit cards; (b) selected Indian banks' internet banking; (c) specified online wallets; and (d) UPI. In certain instances, Bidhelp may also accept payments via cheques from Indian banks, cash, NEFT, or RTGS transactions. Bidhelp may, periodically and at its sole judgment, choose to accept other payment methods. All transactions should be made in Indian Rupees, and each service request must be accompanied by the current billing address, phone number, and other necessary details as requested on the Website or Mobile application.
When making a reservation with Bidhelp, you authorize Bidhelp and its agents to interact with your bank or chosen payment gateways to acquire necessary details for processing and confirming payments, addressing inquiries, resolving billing disputes, and managing bookings/reservations. It is your responsibility to comply with the terms and conditions of the payment gateways used for transactions. Bidhelp is not liable for any losses you may incur while using these payment gateways.
Refund and Cancellation Policy
We advise you to carefully review our refund policy prior to subscribing to Our Service. Our Services are activated upon receiving full advance payment only.
Please note that Subscription Services cannot be canceled, and charges are non-refundable once the account is activated.
It's important to understand that we rely on the tendering authority for displaying or updating any information related to tenders. While we make every effort to provide you with information as soon as it's published or made available by the tendering authority, we cannot entertain refund claims under any circumstances for delayed information, missed tenders, or any errors or omissions on Bidhelp.
When applying for subscription Services, users are required to provide essential details such as company name, address, contact information, and email address. If the user provides incorrect or typo-ridden information that prevents them from receiving notifications and alerts, it is the user's responsibility to rectify the issue promptly. Refunds cannot be claimed from the Company for such concerns.
Links to Third-Party Websites and Services on the Platform
Our Platform offers products and services provided by third-party service providers. These providers may have their own terms and conditions that apply to you, and you agree to adhere to these additional terms. Third-party products and services are governed by the terms, conditions, and privacy policies of their respective providers, including how they handle your data. The descriptions and links to third-party products and services on our Platform are provided by the providers themselves. We do not endorse or assume responsibility for third-party products or services.
We do not make any representations and explicitly disclaim all warranties and liabilities related to these third-party services, including their accuracy and completeness. All intellectual property rights pertaining to third-party services belong to the respective third-party providers.
Our website and/or mobile application may contain links to other websites on the World Wide Web that are not controlled or maintained by Bidhelp. These links do not imply any endorsement or responsibility on our part for the content of external websites or the links displayed on them. Bidhelp bears no responsibility or liability for any other websites you may access through our Platform. These linked sites are provided for your convenience, and you access them at your own risk.
Bidhelp is not liable for any losses associated with your use of such other websites. We aim to maintain the integrity of our website and/or mobile application and the links provided, and we welcome feedback not only about our own platform but also about third-party links. Bidhelp reserves the sole discretion to terminate any link or linking program at any time and for any reason it deems appropriate.
Know Your Customer (KYC) Requirements
When you use our Platform and access our Services, you agree to provide specific information and documents to verify your eligibility. These documents, collectively referred to as KYC Documents, may include your mobile number, email address, GSTIN Number, signature, company letterhead, cancelled cheque, photograph, PAN CARD, and any additional bid-related certificates that are required. It is essential that you provide accurate, truthful, complete, and up-to-date KYC Documents. Please be aware that providing incorrect or misleading information would be considered a significant violation of our Terms of Service. By agreeing to these terms, you give us, as well as entities for whom we serve as a technology facilitator and Platform provider (e.g., SR GROUP), online payment gateways, operators, aggregators, and our affiliates, permission to utilize, copy, transmit, process, store, share, analyze, create derivatives from, and back up your KYC Documents and associated information. This consent is a fundamental requirement for using our Platform and accessing our Services. It ensures that we can effectively verify your eligibility and provide you with the benefits of our Services.
We may utilize your personal data to deliver our Services to you effectively. This includes processing, transferring, or disclosing your personal information and KYC documents to various third parties. These third parties may include Asset Management Companies (AMCs), Registrar and Transfer Agents (RTAs), KYC Registration Agencies (KRAs), payment gateways, statutory bodies or agencies, third-party service providers, and Strategic Partners, among others.
Communication Policy
Receipt of Communications
You agree to receive communications from the Company, which may include:
Information related to the use of the Platform or Services.
Information about the Company and its Services.
Promotional offers and services from the Company, its Strategic Partners, and third-party partners.
Any other matters related to the Services.
If you access the Platform on behalf of a third party (after obtaining their prior consent), you acknowledge and agree that we are permitted to send any or all of the above communications to your customers or other third parties whose information you have made available on the Platform.
Alerts and Notifications: We may send alerts to the mobile phone numbers provided by you, whether for yourself, your customers, or any third parties. These alerts may be sent via email, SMS, WhatsApp messages, push notifications, or any other means. If your mobile number is registered in the Do Not Disturb ("DND") list of the Telecom Regulatory Authority of India, you may not receive SMS from us. In such a case, you are responsible for taking steps to deregister from the DND list, and we will not be held liable for non-receipt of SMS.
Authenticity Confirmation: We are not obligated to confirm the authenticity of the person(s) receiving the alerts. You cannot hold the Company liable for the non-availability of the SMS/email alert/push notification service in any manner whatsoever.
Error and Accuracy: The SMS/email alert/push notification service provided by us is an additional facility for your convenience and may be susceptible to errors, omissions, and inaccuracies. You shall not hold the Company liable for any loss, damages, claims, or expenses, including legal costs, incurred or suffered by you due to the SMS/email alert/push notification facility.
Network Service Provider: The clarity, readability, accuracy, and promptness of providing the SMS/email alert/push notification service depend on factors including the infrastructure and connectivity of the network service provider. We shall not be responsible for any non-delivery, delayed delivery, or distortion of the alerts in any way whatsoever.
Termination of Access to the Platform
Right to Suspend or Terminate Access: We hold the authority to suspend or end your use of the Platform and access to data at our sole discretion under several conditions: (i) based on our judgment; (ii) if there's a failure to comply with these Terms or our Privacy Policy; (iii) due to extended inactivity; or (iv) in cases involving fraud, insolvency, or bankruptcy linked to your account. It's crucial to understand that our power to terminate access is not necessarily dependent on a breach of these Terms.
Warranties and Disclaimers
Technology Platform Liability Limitation As a technology Platform provider, we do not bear liability for any claims or damages incurred by users or third parties linked to users whose data is stored on the Platform. This includes direct or indirect claims and damages related to the Platform, and all transactions conducted through it, such as payments made by you or other third-party users.
Disclaimer of Warranties: Your use of the platform and services is entirely at your risk. We provide the platform and services “as is” and “as available,” without any warranty. We, along with our strategic partners, officers, directors, employees, agents, and representatives, disclaim all warranties, both explicit and implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Specifically, we do not assure that (i) the platform or services will meet your needs; (ii) the platform or services will be uninterrupted, timely, secure, or error-free; (iii) information obtained from the platform or services will be accurate or reliable; (iv) the quality of any products, services, or materials purchased through the platform will meet your expectations; and (v) errors in the platform will be corrected.
Third-Party Service Dependencies: You acknowledge and consent that certain services offered on the Platform rely on the operational performance of various third-party technology infrastructures, including those managed by government agencies and statutory authorities. You agree that the Company shall not be held liable or accountable for any discrepancies in the services arising from delays or failures in the activities of such third parties, including but not limited to delays or failures involving government agencies and statutory authorities such as GeM Portal, CPPP Portal, Other Government Procurement Portal, Goods and Services Tax Network, National Informatics Centre. Such delays or failures may result from issues such as network or connectivity problems, device or application malfunctions, failures within the systems of GeM Portal, CPPP Portal, Other Government Procurement Portal, GST Network, potential downtime at GST Network's end, or any other technical or non-technical errors, whether anticipated or unanticipated.
Exclusion of Damages
Limitation of Liability: At no time shall our company be responsible for any damages incurred in relation to, or as a result of, utilizing or being unable to utilize the platform. This encompasses liability for: (i) disseminating information; (ii) any erroneous or inaccurate content, or any glitches within the platform or services; (iii) any unsanctioned access or disclosure of your personal data or communications; (iv) the actions or comments of any third parties on or through the platform; (v) conflicts among users of the platform or between a user and an external party; or (vi) any other issues tied to the platform, services, or external entities. Our liability limitation covers every form of damage, including direct, indirect, special, incidental, or subsequent damages, whether due to a contract breach, warranty breach, tort (including negligence), product liability, or other causes. This limitation remains valid even if we are aware of the potential for such damages. These liability limitations are crucial to the agreement between you and our company, and without them, the products, information, and services offered through the platform or services would not be provided.
Indemnification
Obligation to Defend and Indemnify: Notwithstanding anything contained in this Agreement, you shall defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, and employees from all damages, legal actions, proceedings, claims, demands, costs, liabilities, depreciation, loss of income, profits, business opportunities, expenses (including attorney's fees and court costs) resulting from or connected to (i) your violation or non-compliance with any obligations, agreements, consents, representations, or warranties in these Terms, (ii) any deceit, carelessness, fraud, deliberate omission, or wrongful conduct, (iii) misuse of the Services and Platform for unlawful or unauthorized activities, (iv) any injury to persons or damage to property, including theft, caused by your conduct or inaction, (v) third-party claims against the Company due to your actions or inactions, and (vi) any breach of applicable laws.
Acknowledgment of Unfair Practice and Remedy: You accept that your breach of these Terms constitutes an unfair and improper business act, inflicting significant and irreparable damage on the Company, its Strategic Partners, and third-party service providers. Sole monetary compensation is not sufficient to rectify this harm. You therefore agree to the Company pursuing any necessary or appropriate injunctive or equitable relief. These remedies are in addition to any other legal or equitable solutions available to the Company. Should the Company initiate legal proceedings against you for violating these Terms, you are responsible for all the Company's reasonable legal fees and expenses, along with any other awarded remedies.
Miscellaneous
Notice: Any notices, requests, demands, approvals, requests for approvals, or other forms of communication related to the Terms must be in writing. Effective notice will be considered as follows: (i) immediately upon delivery when personally handed to the recipient, (ii) upon receipt when sent via certified mail, (iii) immediately upon delivery when dispatched through a recognized international overnight courier, and (iv) upon receipt when transmitted via fax with confirmation.
Merger/Modification: Both parties acknowledge that they have read and understood the Terms, agree to be bound by its provisions, and recognize that these Terms constitute the entire and sole agreement between the parties. This agreement supersedes and combines all previous proposals, understandings, and any other agreements, whether oral or written, that existed between the parties concerning these Terms.
Applicable Law and Dispute Resolution: These Terms shall be governed and construed under Indian law. Any disagreements or disputes stemming from these Terms shall undergo arbitration in New Delhi, adhering to the current provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be executed by a sole arbitrator designated by us, and proceedings will occur in English. Both parties must maintain the confidentiality of the arbitration process, revealing details only when necessary or legally mandated. The arbitrator's decision shall be conclusive and obligatory for all involved parties. Moreover, for any issues pertaining to these Terms or Service use, the New Delhi courts will retain sole jurisdiction, except as otherwise mentioned in this Section.
Validity and Enforcement: Should any part of these Terms be deemed non-compliant or void under relevant law, it will be treated as excluded to the necessary extent. Nevertheless, the remaining terms will continue to be valid and enforceable, ensuring that the fundamental economic and legal aspects of the transactions detailed in these Terms are not significantly compromised for any party. If any term is judged invalid, unlawful, or unenforceable, the parties will collaboratively and earnestly negotiate to revise the Terms in a way that reflects the original objectives of the parties as much as possible, ensuring the execution of the transactions as initially envisaged.
Waiver: Any waiver by either Party of any of the terms or conditions in these Terms on a particular occasion shall not be interpreted as a waiver of such term or condition for the future or for any subsequent breaches. All remedies, rights, undertakings, obligations, and agreements within these Terms shall be cumulative, and none of them shall limit any other remedy, right, undertaking, obligation, or agreement available to either Party.
Relationship of Parties: The Parties are not employees, agents, partners, or joint venturers of each other. You do not have the authority to enter into any agreement on behalf of the Company..
Assignment: Notwithstanding anything contained herein, you agree and covenant that the Company, at its sole discretion, may be entitled to assign its rights and obligations under these Terms to any of its affiliates or to any entity. In such a case, such affiliate or entity shall be entitled to enforce these Terms
Expenses: Except as otherwise specified in these Terms, all costs and expenses, including fees and disbursements of counsel, financial advisors, and accountants, incurred in connection with these Terms and the transactions contemplated herein shall be borne by the Party incurring such costs and expenses..
Force Majeure: Neither Party shall be held liable for a failure or delay in the performance of its obligations under these Terms if, to the extent that, such failure or delay is caused by events beyond the reasonable control of the affected party. These events include, but are not limited to: (1) acts of God; (2) fire or explosion (except to the extent caused by the negligence or willful misconduct of the affected party); (3) unusually severe weather; (4) war, invasion, riot, or other civil unrest; (5) governmental laws, orders, restrictions, actions, embargoes, or blockades; (6) national or regional emergencies; and (7) injunctions, strikes, lockouts, labor disputes, or other industrial disturbances. However, the affected party must promptly notify the other party of the force majeure condition and make reasonable efforts to eliminate, cure, or overcome such causes in order to resume the performance of its obligations as soon as practicable.
Maintenance of Records: You shall maintain independent records of your own, separate from the Platform (including physical copies, etc.), and the Company reserves the right to request copies of such records for its own purposes, including record-keeping. You acknowledge and agree that the Company has the right to retain your information for as long as it deems necessary to comply with applicable legal provisions.
Fees: The Company reserves the right to charge a fee for the Services, and failure to make payment may result in the denial of Services.
Contact Us: If there are any questions or grievances or complaints regarding these Terms, you may contact us at the address given below:
Grievance Officer Name: Pratap Sharma Address: 40/41, L2D Block, Mohan Garden, Uttam Nagar, New Delhi: 110059 Email: Pratap.sharma@Bidhelp.co
