Your privacy is our top priority, and we value our relationship with you immensely. Our aim is for you to use our Platform and Services with trust and assurance. This Policy is designed to clearly inform you about the kinds of information we will collect from you, the purposes for using this collected information, and how we will share it. Additionally, it covers our stance on cookies, measures against identity theft, security protocols for third-party links on our Platform, our approach to data retention and security, disclaimers regarding the Platform and Services, procedures for updating this Policy, guidelines for withdrawing your consent, and your legal rights and responsibilities in case of disputes or complaints.
This Privacy Policy is applicable whenever you access or use our website www.Bidhelp.ico and its associated mobile/web applications, hereby collectively known as the “Platform”, as a User (referred to as “you” or “your”).

About the Platform Provider

This Platform is operated by Bizhelp Technology and Advisory Private Limited, also referred to as “Company,” “Bidhelp,” “our,” “we,” or “us.” We are a company established under the Companies Act 2013, with our registered and corporate offices located at 40 41, SF, L2D BLK Uttam Nagar Mohan Garden, New Delhi, 110059.

Policy Publication Compliance

In compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 4 of the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Indian Information Technology Act, 2000, as amended, we have published this Policy. It governs the use of our Platform and Services and, together with the Terms of Use (referred to as the “Terms”), forms a legally binding agreement between Bizhelp Technology and Advisory Private Limited and its Users.

Agreement to Policy by Using the Platform

By accessing or utilizing our Platform and Services, you are consenting to this Policy. As per relevant laws, the provisions of this Policy, including any modifications, will retroactively apply to you from your initial use of the Platform. If you disagree with any part of this Policy, we advise against using our Platform and Services. Additionally, your use of the Platform implies that you either own or have legitimate authorization to use and share the required information on the Platform. Your usage should comply with all applicable laws and contracts and should not be detrimental to any party. You also agree to shield the Company, including our employees, directors, officers, business associates, affiliates, and agents, against any losses, damages, costs, or other negative outcomes arising from your use of the Platform, except in cases where such issues result from our actions or neglect.

Scope of the Policy

This Policy encompasses various types of information including: (a) data you provide to us, as well as details we collect through your interaction with our Platform and Services (refer to Terms for more details); (b) data acquired during your usage of the Platform and Services; (c) information sourced from other channels; and (d) data generated while using our Services, such as transactional details. Our goal is to be completely transparent about our practices for collecting, utilizing, and disclosing your information.

Conjunction with the Terms

It is important to read this Policy in conjunction with the Terms of Use, accessible at [https://bidhelp.co/terms]. The Terms are integrated into this document by reference. Any capitalized terms not specifically defined in this Policy are to be interpreted as they are defined in the Terms.

1. TYPES OF INFORMATION COLLECTED

• As part of using our Platform or Services, we gather various details including but not limited to your mobile number, email address, GSTIN Number, signature, company letterhead, cancelled cheque, photograph, PAN CARD, and additional certificates or KYC documents relevant to bidding. These help in verifying your identity and delivering our Services. The responsibility for the accuracy or authenticity of the provided information does not fall on the Company, nor do we undertake the responsibility to verify any information you provide.
• If you submit your GSTIN details during the account setup process, please understand that it is a voluntary disclosure. Your GSTIN details are needed primarily for KYC purposes and for the submission of bids or tenders.
• The mobile numbers and email addresses you supply on our Platform are collected and utilized for various forms of communication with you.
• Information Collected Through Platform Interaction: During your visits to our Platform or when you use our Services, we capture specific details of your interactions. This includes the web pages you browse, your IP address, the links and actions you engage in, your browser type, your device's unique identifier, and device-related information like operating system, browser plug-ins, system crashes, activity, and hardware settings. We also gather location-based data, the time and date of your requests, the referral URL, and cookie data that uniquely identifies your browser or mobile application, including your browsing history.
• Information from Third-Party Providers: We may access and retrieve your information held by third-party providers, such as the KYC Registration Agency, the Goods and Services Tax Network (GSTN), and the National Informatics Centre. This can include your name, KYC details and status, father's name, occupation, address, and associated documentation. By using our Services, you grant us permission to download and retrieve your information from these and other governmental or statutory bodies, including but not limited to GSTN and NIC.

2. HOW WE USE THE INFORMATION

• 2.1. Usage and Protection of Your Information: While we assure you that your personal and financial information is neither sold nor shared with any external parties, it is important for you to understand and agree to the following stipulations regarding the usage of your information, as laid out in this Policy:
  • We will utilize your information for managing your account, for communication purposes, and to operate, enhance, and provide our Platform and Services effectively. This use aims to offer you a personalized and interactive experience while you engage with our Platform and use our Services.
  • Your information will be used to maintain secure and confidential records of your interactions and transactions, in compliance with relevant legal requirements.
  • We may engage third-party service providers to assist in delivering the Platform and Services. These providers are obligated to maintain the confidentiality of your information.
  • Information Usage for Operational Efficiency: We utilize your information to fix software issues, improve operational functionality, carry out data analyses, testing, and research, and to monitor usage and trend patterns. Your data also helps us communicate with you about our products and services, enhance your experience through cookies, and prevent fraudulent or illegal activities in accordance with applicable laws.
  • Use of Aggregated Data: Your data may be aggregated or compiled for statistical or demographic analysis for marketing, strategic planning, and other business needs. This aggregated data will be anonymized, ensuring it doesn't identify you personally or link to any individual. We retain ownership of such aggregated information and analyses, and you will not receive compensation for their use.
  • Legal Compliance: We may disclose your information to judicial, administrative, or regulatory authorities as required to adhere to legal and regulatory obligations.
  • Enhancing Platform and Services: We summarize and combine your usage data with others to understand how our Platform and Services are used. This collective insight aids in the development of new products and services.
  • Information for Account Management and Service Improvement: We use your information for account management, communication, and to enhance the operation and delivery of our products and services, including the Platform. You also consent to our usage of your information for market research, project planning, product development, problem-solving, user behavior analysis, and marketing and promotional activities.
  • Billing and Charges Computation: Your information is utilized to calculate the fees for the products and services that you purchase from us.
  • Communication Consent: We use your contact details to reach out to you. You expressly agree and permit us to send messages and make calls to your mobile number and contact you through other means for service provision, marketing, and promotional reasons.
  • Advertising through Third-Party Services: We collaborate with third-party advertising firms to display relevant ads. These companies may leverage information about your visits to our Platform and other platforms to tailor advertisements about products and services that might interest you.
  • Sharing Information with Partners: We may share your information with our Strategic Partners, third-party service providers, and affiliates for hosting, using, copying, transmitting, processing, storing, sharing, analyzing, displaying, creating derivatives, and backing up all data you provide via our Services. This includes personal and financial data for the following purposes: (a) to deliver Services you request and facilitate your use of the Platform and Services, including those offered by our partners; (b) to enhance, develop, and safeguard the Services; (c) to innovate, market, or offer new services through our Company and affiliates; (d) to communicate with you about our Platform and Services; and (e) to send you relevant information. You confirm that you hold and will continue to hold the necessary rights to permit us and our partners to manage your data, including combining it with other users' data for aggregated analysis.
  • Auditing for Fraud Prevention: We reserve the right to audit your records without prior notice if there is a suspicion of fraudulent activity.
  • Data Retention: Your data and confidential information, in whole or in part, may be stored and retained on our servers, cloud storage, or any other medium, as it is transmitted, processed, or managed through our Platform.
• 2.2. Consent for Partners to Manage Your Information: You consent to our partners and entities, such as SR GROUP (having its office at 40/41, L2D Block, Mohan Garden, Uttam Nagar,New delhi-110059) (“Strategic Partners”), for whom we serve as a technology facilitator, to collect, store, process, and transfer your information for providing Services through the Platform. You permit these Strategic Partners to handle your personal and transaction information for service usage and authorize them to reach out to you through emails, messages, and calls.
• 2.3. Strategic Partners and Third-Party Services: When you opt for Services from our Strategic Partners or third-party service providers via the Platform, their privacy policies will apply to your information. We are not accountable for the privacy practices of these Strategic Partners or third-party service providers.
• 2.4. Information Sharing in Business Transactions: We reserve the right to share, transfer, or assign your information to other business entities in scenarios like mergers, sales, reorganizations, amalgamations, joint ventures, assignments, restructuring, or the transfer or disposition of any part of our business.

3. SR GROUP SERVICES FOR BIDS/TENDERS PARTICIPATION

1. Authorization for Bid/Tender Participation Services: The services for participating in bids and tenders, specifically the filing process, are offered by our partner SR GROUP, known as “Bizhelp,” via our Platform. As a recognized and certified consultancy specializing in bid and tender management, Bizhelp handles the entire process. You grant Bizhelp the authority to obtain and gather your personal and other relevant data to deliver e-filing services, register you as a client, retrieve your participation details through procurement portals, provide e-filing access for your bids and tenders, and manage, store, and process your information and documentation necessary for bid participation. Additionally, you permit Bizhelp to execute any supplementary tasks required to fulfill its role as a professional and expert consultancy.

4. COOKIE POLICY

In common with many other websites, our Platform employs cookies, flash cookies, web beacons, and similar technologies. Cookies are small text files saved on your device when you visit certain web pages; they are used to remember your preferences and actions. Our use of cookies serves multiple purposes: they help in remembering your preferences, tracking your engagement with our Platform, and smoothing your experience on the Platform. While most browsers are set to accept cookies by default, you have the option to adjust your browser settings to decline them. It's important to be aware, though, that opting out of cookies might restrict your ability to access or fully utilize our Platform and Services.

5. IDENTITY THEFT

• Warning Against Email Scams: You might occasionally receive emails that appear authentic, requesting personal information such as credit card or bank account details, one-time passwords, or contact information. Be aware that our Company will never solicit such sensitive information via email.
• Caution Against Phishing and Identity Theft: These fraudulent activities, often involving unauthorized individuals, are known as phishing or identity theft and are illegal. If you ever suspect an email of this nature or are confident that it wasn't sent by us, we strongly advise against responding to it and recommend taking appropriate measures as you deem necessary.

6. LINKS TO OTHER SITES

External Links and Third-Party Platforms: On our Platform, you'll find links to various external websites and third-party platforms (“Third-Party Platforms”). These sites may gather information about you. It's important to note that we do not control and are not liable for the privacy practices or content of these external websites and Third-Party Platforms. We advise you to familiarize yourself with their privacy policies. If you opt to log in through your Google account, we will only access information from your Google accounts with your permission, particularly in relation to Google functionalities on our Platform. Once authorized, we may access your Google account details, mobile number, email, contacts, and location (where applicable). Note that Google’s privacy policies will apply in these instances.

7. OUR APPROACH TO DATA RETENTION

• Your information will be retained by us only as long as necessary for the purposes detailed in this Policy. This includes keeping your data for compliance with legal requirements, resolving disputes, and enforcing our agreements and policies.
• We urge you to periodically review the information you have provided. Should you find any discrepancies or inaccuracies, we are committed to correcting or amending them. For reviewing your data, please contact us at support[@]Bidhelp.co.
• It is your responsibility to take appropriate measures to safeguard the integrity and security of your data, including personal information. Any information you provide is assumed to be given freely and voluntarily, without any form of duress

8. COLLECTION OF LOG DATA

It's important for you to know that each time you utilize our Platform or Services, we gather certain information from your device known as Log Data. This includes details like your device’s IP address, the name of your device, the version of the operating system you are using, as well as the specific times and dates of your Service usage, along with various other statistical data.

9. SAFEGUARDING YOUR INFORMATION

Our commitment to safeguarding your information involves the implementation of industry-standard security measures to prevent loss, misuse, or unauthorized changes. This includes a combination of robust electronic safeguards and methodically formulated security protocols. We continually reinforce our defense systems by utilizing both internal and external resources to periodically assess and enhance our security procedures.

10. TERMS OF DISCLAIMER

• We do not guarantee the provision or storage of backup copies for any information you provide to us. It is your responsibility to maintain backups of your data. In cases where the Platform experiences issues or maintenance, you might need to resubmit your information.
• Despite our efforts to secure the information we collect, we do not accept any liability for potential losses or damages resulting from breaches in privacy or security. We are not responsible for any loss or harm that may arise from the unintended disclosure or inaccuracies in any disclosed information, whether it occurs as part of legal proceedings or otherwise.
• Payment information transmitted through the Platform is protected by encryption technologies used by third-party payment service providers, including payment gateways. By using our services, you consent to the sharing of your payment-related information with these third parties for processing. However, we cannot guarantee the absolute security of your payment information during transmission.

11. UPDATES TO OUR POLICY

Be aware that our Policy may undergo changes over time. The "Last Updated" notation at the beginning of the Policy will inform you of the latest changes. We hold the right to alter or revise this Policy as necessary. Any such changes will be posted on our website, and we'll provide more conspicuous notices for substantial updates. Though we aim to inform you about any policy updates, we advise you to periodically review this Policy to stay informed of any changes. Should we revise this Policy, your ongoing use of the Platform and Services will be considered as your agreement to the revised Policy, effectively confirming your acceptance of the terms as they apply from your initial use of the Platform.

12. OPTING OUT OF CONSENT

At any time, you have the option to retract the consent you have given under this Policy. To do so, you must send a written notice of your withdrawal to support@Bidhelp.co. If you decide to withdraw your consent at a later date, we ask that you refrain from accessing our Platform or using our Services. Furthermore, we reserve the right to withhold any Services provided via the Platform following your withdrawal of consent.

13. JURISDICTION AND LEGAL COMPLIANCE

This Policy adheres to and is governed by the laws enforceable in India. Your engagement with our Platform and Services signifies your acceptance of this Policy's terms and your agreement to submit exclusively to the jurisdiction of the courts located in Bangalore, India, for any disputes or issues stemming from or related to your use of the Platform or the stipulations of this Policy.

14. HOW TO REACH US

If you have any inquiries or concerns about this Policy or the security of your personal information, please feel free to reach out to our Grievance Officer at the contact details provided here: