Date: [Insert Date]

To,

The Procurement Officer,
[Name of the Procuring Organization],
[Address of the Procuring Organization],
[City, State, PIN Code].

Subject: Escalation Matrix Declaration for Bid Number [Bid Number]

Dear Sir/Madam,

We, [Your Company Name], located at [Your Company Address], are pleased to submit this Escalation Matrix Declaration as part of our bid for Bid Number [Bid Number]. This declaration outlines our structured approach to issue resolution, ensuring prompt and effective handling of any concerns that may arise during the project.

Escalation Matrix Overview

Our escalation matrix is designed to address and resolve issues at various levels of management, each with a designated contact person responsible for ensuring swift action:

Escalation Matrix
Contact: [Name, Position]
Phone: [Phone Number] | Email: [Email Address]
Response Time: [Response Time]

Declaration

We confirm that the escalation matrix outlined above is designed to ensure that any issues are promptly addressed and efficiently resolved within the specified response times at each level. This structured approach demonstrates our commitment to maintaining high standards of service and support throughout the contract period.

For any issues requiring escalation, please contact the relevant personnel as detailed above. We are dedicated to ensuring that all concerns are handled with the utmost priority and professionalism.

Thank you for considering our bid. We look forward to the opportunity to work with you and to deliver exceptional service throughout the project.

Yours faithfully,

[Signature]
[Name of the Authorized Signatory]
[Designation]
[Your Company Name]
[Contact Number]
[Email Address]